Facebook Politics & Government Outreach Associate, Policy Solutions in Washington, District Of Columbia

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Facebook is seeking a Policy Solutions Associate to join our Politics & Government Policy team. This team is an external-facing arm of Facebook that helps to manage the company's strategy on elections. They also work with the world’s governments and politicians on how to best use Facebook to connect with their constituents. This role is on our internal-facing team that makes the Facebook family of apps work for the Politics & Government Policy team and its partners by coordinating operations, products, outreach campaigns, and data insights. This is a full-time role with a focus on the U.S., Canada, and Latin America.

No two days are the same in this role, which requires fast, clear communication with cross-functional internal teams to maintain the highest levels of customer support for government officials, politicians, and advocacy groups. An understanding of comparative politics, project management, and online operations will be key to finding solutions that fit the unique needs of our partners in the U.S., Canada, and Latin America.

This position will be based in our New York or Washington D.C. office.

Required Skills:

  1. Become an expert in the support experience for government officials, politicians, and advocacy groups on Facebook and Instagram.

  2. Coordinate with teams across the company to align internal processes to ensure top quality support for internal and external stakeholders.

  3. Improve systems with feedback and recommendations.

  4. Take the lead for elections-related scaled products, such as email campaigns and in-product announcements related to account security.

  5. Run basic SQL queries to support team operations and manage data visualization.

  6. Attend outreach events to provide in-person support to politicians, government officials, and advocacy groups.

  7. Research and organize lists of Facebook and Instagram accounts belonging to governments, politicians, and political parties across global markets, ensuring that the lists include only authentic accounts.

Minimum Qualifications:

  1. Bachelor's degree or higher

  2. 3+ years of experience in online operations, communications, customer service, advertising, or political campaigns

  3. Knowledge of the political landscape in the US, Canada, and/or Latin America, especially related to international politics, and political systems

  4. Communication experience and experience offering customer support over email and live at events

  5. Experience working on a team while juggling responsibilities on behalf of multiple partners

  6. Experience working independently and remotely from colleagues with a track record of taking initiative

  7. Experience thinking strategically about issues, leading to recommendations and action plans

  8. Experience developing and organize large data sets on Excel spreadsheets

Preferred Qualifications:

  1. Intermediate fluency in Spanish and/or Portuguese

  2. 1+ years of experience in politics

  3. Experience with SQL or other programming languages

  4. Passionate about providing world-class support experiences for government officials, politicians, and advocacy groups on the Facebook family of apps

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.