Facebook Program Analyst in Singapore
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The Product & Service Operations (PSO) team helps businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. Our unique view on both product and service allows us to partner with teams across Facebook to drive our business forward by representing the voice of the customer and combining quantitative with qualitative signals to drive product improvements and scale operations. PSO is made up of multiple teams that focus on alpha/beta product testing, operational and technical support for business products, data management, and scaling the process of measuring outcomes from Facebook media buys.
The Program Analyst will be responsible for using qualitative and quantitative methods to analyze the effectiveness of organizational programs, and implementing study methods to evaluate the efficiency of complex program operations. This role will work with the APAC Program Manager and vendor team managing operations for the region.
Provide data management and analysis for studies and maintain assigned projects.
Use data sources to identify programmatic needs.
Participate in strategic planning with regards to program development.
Assist with program assessments ensuring programmatic goals are well documented.
Perform data validation and quality control checks to ensure adherence to protocols.
Take a data-driven approach to managing local performance
Communicate impact, challenges, roadblocks, insights effectively and concisely to appropriate audiences, including stakeholders
Identify and implement process improvements and technological innovations
Ensure strong reporting capability on performance, understanding and communicating the story through a robust set of metrics and data visualization
Bachelor’s/Master’s degree with 6-8+ years of relevant experience
Strong Microsoft Excel and PowerPoint skills
Demonstrated experience defining and tracking support metrics and implementing programs to improve operational performance
Ability to initiate and drive projects to completion with minimal guidance
Strategic thinker with strong analytical and problem-solving skills