Facebook People Operations Partner, Korean in Singapore
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.
The People Operations Partner, part of Facebook's Global People Operations team, will work to deliver an excellent employee experience while managing operations and processes. In this role, candidates will be dedicated 30% to the employee experience, 50% to project-based work, and 20% to data and insights work. The ideal candidate is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.
Provide support and knowledge to the business throughout the employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding)
Handle inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues
Focused, global, project work on the enhancement of the employee lifecycle through process improvements, automation, data & insights
Support reorganizations and other large-scale projects that require HR data reports and updates
Create and maintain partnerships with geographically distributed HRBPs, Employee Relations specialists, and specialty HR Operations teams (recruiting, compensation, finance, benefits, immigration, payroll, mobility, HRIS)
Input data into Workday and oversee audits to verify data discrepancies between systems
Maintain ongoing employee files in Document Management System
Conduct exit interviews with departing employees
Provide first level functional support to employees needing assistance with Employee Self Service (ESS) and Manager Self Service (MSS) for HR data related transactions
Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action
Reporting and analytics based on organization needs and driving insights for HRBPs using existing dashboards, HRIS data, and leveraging our people data team.
5+ years People Operations / Human Resources experience
Familiar with Korean labour law and cultural nuances in Korea
A high level of project management capabilities
Experience with employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding),
Excellent communication skills
Ability to manage ambiguity and perform in fast paced environment
Analytical and problem solving skills
Familiarity with regulations and the HR landscape in South East Asia
Ability to handle sensitive matters
Proficient in MS Office and Excel (Pivots, VLookups, Charts/graphs) and ability to tell a story with data
Experience at a fast-paced, high growth Tech company
Experience with Workday or similar HRIS system
Experience as an HR Generalist
Experience working with or in support of diverse communities