Facebook Sales Operations Associate, Creative Shop in New York, New York


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is seeking a Sales Operations Associate to join the Creative Shop Sales Operations team. Creative Shop is a global team focused on advising clients on their creative strategies on Facebook, Instagram and all of the other parts of the Facebook platform. The mission of the Global Sales Operations group is to maximize business performance by being the objective, trusted partner to the Creative Shop organization – through strategic planning, cross-functional collaboration and operational excellence. We also identify and drive critical projects and strategic initiatives to support business growth. The ideal candidate will be passionate about Facebook, interested in advertising, intellectually curious, a fast learner, analytical, comfortable with ambiguity and working independently, able to focus on the details while thinking strategically, while remaining focused on high impact projects. This is a full-time position located in our New York office.

Required Skills:

  1. Partnerships: Develop strong collaborative partnerships with key stakeholders and partners across the company, including cross-functional task forces on initiatives, to ensure decisions are in line with the broader company’s organizational approach

  2. Strategic Planning: Drive recurring planning processes. Partner with Creative Shop leaders and HRBP on how to optimize resources to drive growth, including medium/long-term planning focused on market opportunity sizing, product focus, resourcing and org design

  3. Business Insights: Conduct impactful analyses on major revenue and product trends, including vertical/sub-vertical performance, product adoption, leading revenue indicators, productivity and team effectiveness

  4. Rhythm of the business: Drive operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business

  5. Automation and efficiency: Assist with the goal setting and KPI process. Develop standard processes and tools/dashboards that can be scaled centrally

Minimum Qualifications:

  1. BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or related field)

  2. 2+ years of work experience in Sales Finance, Sales Analytics, Sales Operations, and/or Strategy consulting

  3. Experience in problem solving and providing business insights and recommendations from data sets

  4. Experience presenting technical content to audiences

  5. Proven stakeholder management experience – including managing multiple partners simultaneously

  6. Excel experience

Preferred Qualifications:

  1. MBA or graduate degree in an analytical field

  2. Experience with SQL

  3. Ability to work independently, manage multiple concurrent projects and drive initiatives in a cross-functional environment

  4. Experience extracting data from large/complex databases

  5. Experience in data visualizations and building scalable reporting tools

  6. Knowledge of Salesforce and Tableau

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.