Facebook UX Researcher, Business Integrity in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Business Integrity team strives to make Facebook a positive experience for people and businesses. This means providing ways to help good advertisers connect their products, services, and content with the people that want them, and making it harder for bad actors to take advantage of our platform. Our research team supports that mission through a mix of qualitative and quantitative methodologies to better understand the needs, goals, and behaviors of both advertisers and people on Facebook.

We are looking for researchers that share our passion for helping to make FB a safe place for people and businesses to connect across the world. The right candidates will be knowledgeable about UX design and research methods, succinct communicators, and care about fostering safe and trustworthy social ecosystems, comfortable in a fast-moving organization, excited to collaborate, and focused squarely on impacting the Facebook experience.

Required Skills:

  1. Design and execute custom research to support the objectives of the advertising business

  2. Represent the voice of the advertiser – large and small – to internal teams

  3. Employ creative and innovative research methods to understand advertiser needs

  4. Translate research findings into insights

  5. Communicate effectively to drive action and inspire new ideas

  6. Conduct internal data analysis to support research initiatives

Minimum Qualifications:

  1. Degree in Human Computer Interaction, Human Factors Psychology, or related field

  2. 3+ years of experience conducting research on user experiences

  3. Experience in quantitative methods, qualitative methods, or both

  4. Experience in working collaboratively with cross-functional teams such as Engineering, Product Design, Data Science/Analytics, and Marketing and involving them in the research process

  5. Communication and presentation experience with proven track record of influencing teams to action

Preferred Qualifications:

  1. Master's or PhD in Human Computer Interaction, Human Factors Psychology, or related field

  2. 3+ years of experience related to advertising

  3. Understands the strengths and limitations of different research methodologies and how to apply them throughout the design lifecycle

  4. Proven ability to synthesize data from multiple sources in order to best represent user needs

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.