Facebook Technical Program Manager - Advertiser Support Products in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


As a Technical Program Manager, you will play a key role within the Advertiser Support Product team. This is a full-time position based in Menlo Park, CA. The Advertiser Support Products team builds products that enable scalable, high-quality support for advertisers on Facebook, such as email, chat, and voice support. These tools and infrastructure enables Facebook to support millions of advertisers, agencies, marketing partners, publishers, and more while allowing the support team to remain nimble and highly efficient.

Required Skills:

  1. Lead initiatives and work closely with teams across the organization, including partnership teams around the world

  2. Tackle complex problems with a strategic mindset and create programs for solving those problems

  3. Maintain the team's focus on strategy and goal oriented results

  4. Proactively identify upcoming risks, issues, and bottlenecks and resolve cross-team issues

  5. Work with Data Science and Product Management to define and build metrics to track performance and identify areas of improvement for the programs in collaboration with key cross-functional team members

  6. Balance the business needs with technical constraints by building deep subject matter expertise for your area

  7. Proactively identify inefficiencies that are holding the team back, and drive better, more efficient workflows

  8. Assess business impact, prioritize initiatives and quickly react to a fast-paced, dynamic environment

Minimum Qualifications:

  1. 5+ years of tech industry experience including 5+ years of program management experience

  2. Communication experience with experience in tailoring the message and detail to the audience, and use of multiple communication mediums to distribute information

  3. 5+ years of experience with hands-on involvement in solving technical problems

  4. Experience leading cross-organizational programs and experience in setting and holding teams and individuals accountable to timelines and deliverables

  5. Analytical and problem solving experience including experience in collecting data points across disparate projects

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.