Facebook Systems Project Manager, Solutions in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
We're the team that's responsible for managing reports surrounding Facebook's policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving the most voice to the most people. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Facebook's 1.8 billion users.
Our Tools Solutions team is responsible for building and maintaining tools and infrastructure used by our Digital Rights Operations teams to review reports of alleged infringement of legal rights, optimize for efficiency and growth, and integrate new features and products, to support and protect Facebook, rights holders, and users. We partner with multiple cross-functional teams including Product, Engineering, Design, Content, Legal, Operations, Policy, and Data to ensure support at scale.
Facebook is looking for an experienced project manager who will be responsible for working with cross-functional teams, as well as teams within Digital Rights Operations, to support the building and debugging of tools and infrastructure and determine data and tool infrastructure needs for new products and features to integrate into our core operations. This role requires both a strong analytical and technical mindset, as well as strong organizational and relationship management skills. A successful candidate will be effective at leveraging these talents to help us achieve operational excellence. Candidates for this role should be incredibly passionate about improving the support experience for rights holders and users, as well as tools that Digital Rights Operations uses to support rights holders, users, and internal stakeholders.
Become a technical expert on all automation and routing systems used by our Digital Rights Operations teams
Support the building and debugging of this infrastructure as needed and proactively monitor the quality of all systems
Drive internal and external process improvements, consulting with Digital Rights Operations teams (e.g., vertical and market teams) to understand needs and pain points related to tools support, solve workflow problems, and ensure internal tools and automation systems are fully leveraged
Collaborate with peers in developing and prioritizing comprehensive, data-driven tool improvement requests (includes communicating the status and priority of all requests to Digital Rights Operations teams, Tool Specialists and Developers, Business Infra and Engineering, global Systems Project Manager partners, Product teams)
Develop and manage complex and large-scale end-to-end projects for Tools Solutions to support Digital Rights Operations teams, working closely with multiple cross-functional partners to ensure on-time delivery
Define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
Diagnose, troubleshoot, triage, and escalate tool issues and bugs to Infra, Engineering, and Product teams, allocating resources and ensuring they are appropriately prioritized for timely resolution
Analyze trends in tool improvement requests and collaborate with the Product and Tools Solutions teams to raise core problems to Business Infra, Engineering, and Product partners
Build a solid foundation and knowledge in Intellectual Property policies to be able to effectively advocate for Digital Rights Operations needs with key stakeholders (e.g., Product, Engineering, Legal, and other cross-functional teams)
Proactively and regularly communicate the impact of changes or issues with our tools and infrastructure, including impact of testing across systems, news products and features
Work closely with Product Solutions and Product Project Manager partners to develop strategy and test plans to identify gaps or needs and ensure effective integration into reporting and operations for scaled support of new products and features
Build and manage relationships with key Engineering and Product partners, influence cross-functional stakeholders internal and external to Digital Rights Operations, and be the voice of the users and rights holders
Work across different time zones
B.A. or B.S. degree, or international equivalent
3+ years of experience in end-to-end project management, product, technical, and/or operations
Technical experience (PHP, FXL, SQL) and experience with data analysis
Experience being analytical to identify and prioritize product and pain points
- Legal or IP experience
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at +1 650-308-7837.