Facebook Sales Operations Specialist in Menlo Park, California


Facebook is seeking a proactive and hands-on hardware focused Sales Operations Specialist to support our Retail Partners, Enterprise Customers and Sales teams. The successful candidate will have the opportunity to support an exciting array of consumer electronics products focused on VR and social presence. This position reports into the Customer Operations organization.

Required Skills:

  1. Ensure timely and accurate purchase order entry into the system and resolve any order processing delays (i.e. approvals, data transmission errors, etc.)

  2. Communicate order status, ETAs and tracking information to Partners and internal teams

  3. Monitor Retail and DC inventory levels and sell-through to ensure optimal supply availability

  4. Process RMA's and confirm validity of returned goods with third party fulfillment partner

  5. Work with third party fulfillment provider to assist in resolving operational process or transactional issues as required

  6. Actively manage regularly scheduled meetings with Sales, Partners, and other internal teams as required

  7. Liaise with Finance on order approvals, customer deductions, stock rotations, returns, and delivery confirmations

  8. Perform system and physical inventory reconciliation as required

  9. Support Sales Operations related activities in support of other regions as needed or required

  10. May lead or participate in sales operations related projects as needed

  11. This position may require up to 5-10% travel

Minimum Qualifications:

  1. 3+ years of Sales Operations experience

  2. U.S. mass market Retail experience

  3. Experience in sales and operations in a consumer electronics context

  4. B.S. Degree in Business or related field

Preferred Qualifications:

  1. Experience with using Oracle ERP, Excel, Tableau

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.