Facebook Research Manager, Customer Insights in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is looking for Research Leaders with excellent research, communication and people management skills, and a strong point of view on product direction. Facebook is a diverse product used by over a billion people – it's ripe for research. But figuring out the right research, the appropriate involvement, and the ideal touch points is a delicate balance, especially in a process-averse culture. What makes a good candidate? Someone who has exceptional research skills, but who also understands the balance between scrappy and rigor, and ultimately how research translates into design and product decisions. It's not enough to answer interesting questions about user behavior; our team focuses on impact. You will oversee a team of world-class researchers across a key product vertical, and across multiple research disciplines.

The role requires you to be an expert researcher with a proven track record of doing research that impacts a complex and diverse product. The role also requires you to have a proven track record of building and managing high-performing teams, preferably with researchers of different disciplines. You will be required to articulate the vision of the team to design and product leadership and be a strong advocate for the role of research in product development. You must become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value. You must be a data expert, but also know when to trust your gut. You must be a strong voice in design and strategic discussions and an overall expert in the relationship between research, design, marketing and product. You must build strong relationships with other research teams at Facebook to ensure a cohesive and cross-functional vision for Research at Facebook.

As a member of the leadership team, you will also be expected to go beyond research topics to provide product guidance and expertise. This can extend to topics such as org design, product direction, team vision, stakeholder relationships and more.

Required Skills:

  1. Ability to build meaningful cross-functional relationships

  2. Keen eye for and focus on impact

  3. Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short term needs as well as looking ahead to the next big challenge

  4. Recruiting talent

  5. Provide input on broader org product direction

  6. A portion of your time, particularly in your first quarter will be spent on hands-on work. This is a great way to go deep and understand the product space

Minimum Qualifications:

  1. 3+ years experience in all areas of research (including design research, market research and quantitative research)

  2. 5+ years experience working in a product environment and proven track record of shipping product

  3. Knowledge of quantitative and qualitative research, and track record of using data to make arguments

  4. Proven track record in managing teams, including attracting external talent and building teams

  5. Connections in the UX world and experience in helping attract and retain researchers

  6. Track record of translating research into design and product

  7. People management experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.