Facebook Reception Associate in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


The Reception Associate is the front facing customer service representative welcoming and greeting everyone. Ensuring the best possible Facebook experience for employees, visitors, and guests. The Reception Associate will report directly to the Facebook Associate Security Site Manager, and will interact and partner with the Facebook security contingent workforce. A Reception Associate seeks out information and builds knowledge of standard process and procedure and will exercise professional judgment. On a daily basis displays critical thinking and an ability to identify trends and patterns and champions the implementation of process changes and new ideas.

Required Skills:

  1. Welcomes employees, visitors, and guests to Facebook’s campus

  2. Effectively utilizes the Visitor Management System (VMS) to ensure a smooth check-in process

  3. Provides excellent customer service

  4. Responsible for accommodating lobbies with high traffic

  5. Responsible for support and execution of events and tours on campus

  6. Provides general administrative and clerical support as required

  7. Appropriately handles queries from employees, visitors, and guests

  8. Receives and routes deliveries

  9. Alert to unusual/suspicious activity and escalating or supporting appropriately

  10. Responsible for supporting emergency response procedures

  11. Arranges for ground transportation as needed

  12. Attends regular team training and professional development

  13. Responsible for identifying areas of program improvement, expansions of service to business partners, customer service improvements, staffing efficiencies, and other innovative industry changes

  14. Additional projects, assignment rotations, and duties as assigned

Minimum Qualifications:

  1. 2+ years of experience in a customer service oriented position

  2. Computer experience, specifically in MS Office Suite and Web

  3. Organizational and task prioritization experience

  4. Customer service experience

  5. Experience working within a team and/or independently

  6. Communication experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.