Facebook Qualitative UX Researcher, People Journey in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Come join our diverse and collaborative team of researchers, who work to deliver human-centered insights that shape the future of Facebook!

For this position, we are looking for a Qualitative Researcher who can help us deeply understand people, their needs, beliefs, and aspirations within their social and cultural context. The person for this role would help the research team as well as multiple product teams to develop a thorough understanding of our users in-context, in order to guide the creation of products and technologies best suited to meet the needs of the people we serve. The ideal candidate for this role will have an extensive background conducting research in international markets.

Required Skills:

  1. Partner with a diverse team to identify research topics

  2. Design the strategy and methodology for ethnographic research relevant to the initiatives within Facebook research

  3. Generate insights that inspire design, improve the user experience, and help unlock the potential of Facebook

  4. Work cross-functionally with design, product management, content strategy, engineering, and marketing

  5. Understand the diverse cultural norms, needs, and perceptions present among these different communities

  6. Seek opportunities to translate and raise awareness of these factors among internal teams, particularly where they defy conventional understanding

  7. Deliver actionable research insights that make the Facebook user experience measurably better

Minimum Qualifications:

  1. Master's or Ph.D. in Human Computer Interaction, Cognitive or Experimental Psychology, Anthropology, Sociology or a related field

  2. 3+ years experience conducting ethnographic research

  3. Experience with qualitative and user-centered design methods

  4. Experience working with design and product teams

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.