Facebook Program Manager, Watch and Video, Media Operations in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
We are seeking an individual who is passionate about Facebook's video products and our mission, and is relentless in finding smarter, better, faster ways of getting things done. The ideal candidate has experience driving large and complex projects or programs, and can lead discussions with cross-functional teams across the company. This individual will serve as the voice of media publishers internally, working directly with Product Managers, Engineers, Legal, Policy, Partner Managers, Intellectual Property and Community Operations to ensure an amazing support experience for our partners.
This individual will spend at least 50% of his or her time focused on our suite of Video products, including Watch, to ensure that its users have access to exceptional support experiences and that the team is in lock step with Facebook’s Product, Policy, Legal, Policy, and Partnerships teams. This is a full-time position located in Menlo Park, California.
Become an expert in the support experience for media companies and emerging creators on Facebook, and in funded content program requirements, specifically as it relates to video
Serve as a key point of contact for Media Operations, joining recurring Watch and Video Integrity team meetings and maintaining expertise in Facebook product experiences for partners
Develop scaled solutions, specifically for video products, that address publishers' and creators' Facebook experiences and product opportunities
Collaborate with Product, Legal, Policy, Partner Managers, other Operations teams, and partners to create exceptional support experiences
Understand policies and risks with the ability to effectively translate them into sound processes or communications
Create strategic solutions for tracking, quality, and enforcement models for emerging funded content programs
Analyze creator interaction with our video products, and communicate insights to Product Management, Engineering, Partnerships, Marketing, and other partners within the company
Drive product adoption and usage by supporting partner facing programs and effective product launch support
BA or BS Degree
3+ years of experience in online operations, product management, consulting, partnerships or account management
Analytical and problem solving experience
Experience defining, developing, and leading programs
Knowledge of digital video business models and solutions
Knowledge of how the content distribution landscape is changing
Relationship management experience and experience working within a global organization
Experience with identifying, utilizing and communicating performance metrics
Demonstrated experience thinking strategically about issues, leading to thoughtful recommendations and action plans
Proven experience influencing others without having positional authority
Knowledge of Facebook's video product suite
2+ years spent working in the internet technology, media-entertainment, or digital marketing space
Experience with video content consumption products or platforms
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at +1 650-308-7837.