Facebook Program Manager, Monetization Integrity, Media Operations in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

We are seeking an individual who is passionate about Facebook's creators and our mission and is relentless in finding smarter, better, faster ways of getting things done. This individual will serve as the voice of media publishers internally, working directly with Product Managers, Engineers, Legal, Strategic Partner Managers, Intellectual Property and Community Operations to ensure an amazing support experience for our partners.

This individual will spend at least 50% of his or her time focused on our suite of Monetization products, to ensure that its users have access to exceptional support experiences and that the team is in lockstep with Facebook’s Product and Partnerships teams. This is a full-time position located in Menlo Park, California.

Required Skills:

  1. Become an expert in the support experience for media companies and emerging creators on Facebook, specifically as it relates to monetization

  2. Serve as a key point of contact for Media Operations, joining recurring Monetization Integrity team meetings and maintaining expertise in Facebook product experiences for partners

  3. Develop scaled solutions, specifically for monetization products, that address publishers' and creators' Facebook experiences and product opportunities

  4. Collaborate with Product, Partner Managers, and partners to create exceptional support experiences

  5. Understand policies and risks with the ability to effectively translate them into sound processes or communications

  6. Analyze creator interaction with our monetization products, and communicate insights to Product Management, Engineering, Partnerships, Marketing, and other partners within the company

  7. Drive product adoption and usage by supporting partner facing programs and effective product launch support

Minimum Qualifications:

  1. BA or BS Degree

  2. 3+ years of experience in online operations, product management, consulting, partnerships or account management

  3. Analytical and problem-solving experience

  4. Experience defining, developing and leading programs

  5. Knowledge of how the content distribution landscape is changing

  6. Relationship management experience and experience working within a global organization

  7. Demonstrated experience thinking strategically about issues, leading to recommendations and action plans

  8. Proven experience influencing others without having positional authority

  9. Knowledge of Facebook's monetization product suite

Preferred Qualifications:

  1. 2+ years spent working in the internet technology or digital marketing space

  2. Experience with video content consumption products (e.g. Twitch, YouTube)

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.