Facebook Production Operations Lead Engineer in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook seeks an experienced technical leader to champion and guide Production Operations functions in our Data Center Site Operations team. The Production Operations team plays a key role at each of our data centers, assuring high reliability and availability of the server infrastructure required to meet the needs of more than 2.2 billion people actively engaged with Facebook and our suite of applications. We partner closely with vendors and others at Facebook, including infrastructure tooling & software development teams, product engineers & service owners, hardware design & manufacture, logistics & supply chain operations, quality & data analytics, project management, production & operations incident management and maintenance management.

The Production Operations Lead Engineer will assure exceptional availability and reliability of our hyper-scale fleet of servers. We seek a Subject Matter Expert who can continue to drive innovation in this space, spanning people, processes, infrastructure, reliability, tooling, automation and costs. We seek a leader who can quickly understand and respond to the technical needs of subject matter experts, local Site leadership and Production Operations teams, in a rapidly evolving technical environment. The successful candidate will gain alignment across these globally distributed teams and partner organizations, championing initiatives that deliver the most benefit and prioritizing resources and focus areas based on impact.

Required Skills:

  1. Accountable for exceptional uptime, quality, and reliability of Facebook’s global fleet of data center servers, assuring the Production Operations team meets or exceeds all operational targets

  2. Champion the needs and priorities of the Production Operations team in internal and partner forums, as a technical expert in this space

  3. Build trusted relationships within the team, to understand the biggest challenges and opportunities, and to advocate effectively for the right initiatives

  4. With partner organizations, drive a roadmap that scales Site Operations, delivering high impact advances in tooling, hardware and workflow

  5. Drive a singular operations strategy, goals and priorities for the global Production Operations function within Site Operations

  6. Measure and benchmark the effectiveness of operational processes both internally and externally, setting performance targets and driving improvements as needed

  7. Develop scaling strategies and plans

  8. Be forward thinking by understanding infrastructure growth, identifying scaling issues before they occur and contributing to solutions

  9. Ensure robust, timely communications across a globally distributed team and provide the team great visibility to progress and strategy

  10. Develop close partnerships with Program Management, Tooling, Hardware Design, Data Analytics, Manufacturing, Sourcing, Logistics and other teams to deliver superb operational results and manage the performance of external vendors

  11. Approximately 30% - 40% travel

Minimum Qualifications:

  1. Proven experience in any of the following: Operations Director, Technical Operations or Engineering Lead role

  2. Organizational, technical, and leadership experience

  3. Working knowledge of IT/Operations Infrastructure

  4. Prioritization experience and proven experience leading tooling, systems, automation and process

  5. Interpersonal, partnership and communications experience

  6. Decision-making and problem-solving experience

  7. BSc/BA Degree

Preferred Qualifications:

  1. Advanced Degree

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.