Facebook Operations Program Manager - Network Tooling in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Infrastructure Services and Operational Support team designs, implements and continuously evolves systems and processes to support all aspects of deployment and operations. In this role, you will work closely with Facebook Data Center Connectivity (DCC), Edge & Network Services (ENS), software engineers, and external vendors to devise technical solutions for business problems and own delivery from concept to creation. The Operations Project Manager will support Facebook global network deployments, operations, and tooling. The program will support the growth, management, and upkeep of various team initiatives.

This position will be located in Menlo Park, California, with limited travel required.

Required Skills:

  1. Identify operational pain points and opportunities to improve business practices and drive internal software product improvements across multiple teams and functions

  2. Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases of software

  3. Lead/support all business readiness activities including training, testing and rollout

  4. Work independently with minimal supervision

  5. Conduct business process re-engineering reviews to innovate on business processes and define ways to improve their efficiency and effectiveness

  6. Elicit detailed business requirements by engaging the business to capture clear functional design artifacts using techniques like use cases, data diagrams, and process flow diagrams

  7. Conceptualize, build, and maintain tools and automation in support of network deployment and maintenance

  8. Work with partner network engineering teams to iterate and drive improvement in existing tools and systems

  9. Draft detailed technical documentation in support of tooling and automation

  10. Identify areas of risk and drive mitigation with subject matter experts within the organization

Minimum Qualifications:

  1. Bachelor’s degree in business, computer science, systems engineering, electrical engineering, or a related field

  2. 3+ years of work experience in Project Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space

  3. Work experience in product management/development building scalable platforms, driving enterprise tooling initiatives, and translating strategic initiatives into software product roadmaps

  4. Analytical, problem-solving, negotiation and organizational experience with focus under pressure

  5. Experience collaborating with different individuals across external organizations, within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks

  6. Interpersonal experience including relationship building and collaboration within cross-functional team

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.