Facebook Help and Education Content Strategist in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


We’re looking for a highly proactive, experienced Content Strategist to partner with Facebook designers, UX content strategists, product managers, engineers and product marketers to drive Help Center content strategy for Facebook’s advertiser products. The Education Content Strategist will create content to educate and inspire, with the objective of increasing adoption of Facebook's business solutions. They will also look to utilize data to inform content and enjoy both high-level strategy and hands-on drafting and editing.

Required Skills:

  1. Create compelling product documentation and guides that break down complex business products and concepts

  2. Create and actively manage product documentation as source of truth for internal and external reference

  3. Partner with fast-moving partners to execute on complex projects

  4. Represent the voice of the client to product teams by synthesizing key client feedback from multiple channels

  5. Think big to develop innovative education and product growth solutions that drive business results

  6. Meet tight publishing deadlines with high attention to detail

Minimum Qualifications:

  1. 3+ years experience working with content for web experiences

  2. 1+ years of project management experience

  3. Experience with content for the web, including mobile web

Preferred Qualifications:

  1. Experience with information architecture and content management

  2. Experience in online commerce, ads or publishing industries

  3. Experience developing and executing an SEO strategy

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.