Facebook Global Investigations Manager, Anti-Fraud/Piracy in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The Global Security Investigations Manager, Anti-Fraud/Piracy leads and resolve internal and external local, regional and/or global investigations, including but not limited to Insider Threat, Threats Against People, Missing Persons/KRE, Property Crimes, Fraud/Piracy, Counterfeiting, Data Center Incidents and Supply Chain/IP Loss Incidents.
Enhance the Piracy program, including assisting with enhancing the program framework, policies, standards and procedures, technology, governance and overall reporting. Responsible for performing day-to-day case management and investigations, with the goal of predicting, detecting and responding to fraud of all kinds, including hardware/software piracy for Facebook's hardware verticals (Oculus, B8).
Act as a conduit between the business enterprise and the Global Security Intelligence and Investigations Team, creating and enabling the processes to ensure that all areas of the enterprise receive valuable and timely service. Demonstrate strong fraud investigations/piracy underpinning, as well as possessing sound judgment and the ability to prioritize tasks to ensure the best possible outcome in the finite time available.
Assist in the investigation of all incidents involving fraud/piracy.
Initiate programs to reduce overall risk associated with fraud/piracy.
Collaborate with business partners to identify and address trends, which can be mitigated against.
Participates in investigations relating to red flags and deviations from acceptable use.
Appropriately escalates risks associated with fraud/piracy.
Partner with appropriate groups to establish framework to manage risk while reducing exposure.
Support an environment of Protecting People, Assets and Reputation through incident prevention, intelligence sharing and incident resolution.
Utilize non-violent intervention and investigative techniques when necessary to minimize the threat to the Facebook population.
Leverage and partner with InfoSec to identify solutions for identifying, protecting and preventing fraud/piracy.
Provide security-related metrics for executive-level dashboards and presentations.
Drive a respectful team culture centered on open communication, sharing, listening and recognition of team members at all levels.
Develop and maintain strong relationships with other business partners and leaders to effectively support their respective departments.
Follow company procedures and processes as it relates to Global Security best practices, and handling of confidential information.
Ensure compliance with all regulatory guidelines to mitigate legal risk.
Appropriately leverage resources, technology, information and tactics in a manner that protects reputation and minimizes risk.
Flexible work schedule, able to work days, evenings, weekend and holidays.
Reports to Head of Global Investigations, Global Security Intelligence & Investigations.
Develops and sustains a collaborative partnership with field and headquarter partners.
8+ years of investigations work experience involving fraud/piracy investigations, technical investigations, intellectual property investigations, and/or financial fraud investigations.
5+ years of leadership experience.
BA/BS in Business, Criminal Justice and/or technical field (or related experience).
Experience and/or certification in computer forensics.
Demonstrated experience in SQL and Python.
Experience in completing multiple tasks.
Experience influencing others while cultivating relationships with business partners.
Analytical and problem-solving experience.
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at +1 650-308-7837.