Facebook Enterprise Product Specialist, Legal Tools in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook’s Business Applications team is responsible for building integrated, scalable, and robust enterprise applications. We are currently looking for an experienced, insightful, forward-thinking Product Specialist with a strong ability to design and execute third party products that power the enterprise. As a member of BizApps, you will play a key role in reimagining productivity by shipping transformative products that serve diverse aspects of the enterprise.
This is a full-time position based in our Menlo Park office.
Support and provide subject matter expertise with Trade and Matter Management, eDiscovery tools
Triage and disposition production support tickets effectively, accurately and efficiently
Responsible for application support and configuration of multiple applications
Influence enhancements and new projects to improve the product and end user experience
Understand application data models, draft SQL queries and perform data analysis to discover and fix underlying causes of bugs
Draft process extensions to support business needs
Participate in source control and code review process
Provide expertise from a process perspective
Communicate effectively with internal customers, enabling informed decision making within the team
Track key application metrics, drives insights and builds dashboards to measure results against goals
Identify risks within the business function, deliver clear documentation, and work directly with vendor support for escalations
Analyze issues of moderate complexity, addressing configuration, implementation, and function or process fails
Develop and maintain a well-coordinated internal relationship with key decision makers and with the wider IT organization
Lead/Support all business readiness activities including end user training, product testing and roll-outs
3+ years of experience in building Legal Compliance products (i.e.: eDiscovery, Matter and Trade Management)
5+ years of experience configuring and developing process extensions with Legal applications
1+ years of experience designing applications
Experience with Oracle Global Trade Management, Proofpoint
2+ years working on data models with hands-on SQL experience to draft queries and perform data analysis
Ability to understand business logic
Experience in understanding code bases, including API design techniques
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at +1 650-308-7837.