Facebook Developer Operations Project Manager in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Online Operations’ mission is to continuously improve the health of our products while providing high quality support to our customers. Those who join our teams are passionate about solving complex business problems at scale. We need influencers who can partner effectively with our cross-functional stakeholders to help lead large contractor teams driving high touch support for Facebook users.
Facebook is seeking motivated specialists who will be responsible for designing and delivering developer focused experiences that provide exceptional value through Facebook’s high touch products. This role requires independent and creative thinkers who thrive in fast-paced environments, are creative, and go above and beyond. This is a full-time role based in our Menlo Park Office.
Act as point of contact for team to resolve complex issues, offer confident recommendations to users and peers, and developers
Accountable for work output of entire team, ensure consistency across team
Drive initiatives for user adoption, trust building and delivering amazing experiences
Drive creative problem-solving solutions, design and lead training sessions for the team
Understand team needs and communicate to broader team to drive initiatives to optimize team initiatives
Provide constant feedback to peers, management and cross-functional partners
Interview potential team members, participate in broader recruiting efforts
Ensure strong team culture, lead and design culture-related activities
Lead training and be an expert on your team
Ability to distill complex issues and feedback into meaningful directive communications
3+ years experience working in online operations, project management, and/or strategy consulting
Experience in multitasking
Experience in problem solving and providing business insights and recommendations from data sets
Proven leadership and project management experience
MBA or graduate degree in an analytical field
Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment
Familiarity with bot development and/or PHP
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at +1 650-308-7837.