Facebook Developer Operations Project Manager in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

Online Operations’ mission is to continuously improve the health of our products while providing high quality support to our customers. Those who join our teams are passionate about solving complex business problems at scale. We need influencers who can partner effectively with our cross-functional stakeholders to help lead large contractor teams driving high touch support for Facebook users.

Facebook is seeking motivated specialists who will be responsible for designing and delivering developer focused experiences that provide exceptional value through Facebook’s high touch products. This role requires independent and creative thinkers who thrive in fast-paced environments, are creative, and go above and beyond. This is a full-time role based in our Menlo Park Office.

Required Skills:

  1. Act as point of contact for team to resolve complex issues, offer confident recommendations to users and peers, and developers

  2. Accountable for work output of entire team, ensure consistency across team

  3. Drive initiatives for user adoption, trust building and delivering amazing experiences

  4. Drive creative problem-solving solutions, design and lead training sessions for the team

  5. Understand team needs and communicate to broader team to drive initiatives to optimize team initiatives

  6. Provide constant feedback to peers, management and cross-functional partners

  7. Interview potential team members, participate in broader recruiting efforts

  8. Ensure strong team culture, lead and design culture-related activities

  9. Lead training and be an expert on your team

  10. Ability to distill complex issues and feedback into meaningful directive communications

Minimum Qualifications:

  1. 3+ years experience working in online operations, project management, and/or strategy consulting

  2. SQL experience

  3. Experience in multitasking

  4. Experience in problem solving and providing business insights and recommendations from data sets

  5. Proven leadership and project management experience

Preferred Qualifications:

  1. MBA or graduate degree in an analytical field

  2. Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment

  3. Familiarity with bot development and/or PHP

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.