Facebook Technical Account Manager, Labels in London, United Kingdom
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The Media Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry.
We are seeking a Technical Account Manager to manage technical operations and global product support functions for record labels and aggregators. Candidates will have extensive operational experience with record labels including rights management, reporting, data reconciliation, and development of supporting systems. They will also be data driven and flexible to frequent changes. They are expected to think creatively about ambiguous issues and are passionate about problem-solving. They will also be able to work successfully across teams and regions.
Manage day to day ongoing operations with Facebook's record label and aggregator partners
Technical account management downstream of partner engineering
Operational support and record label advocate for development of rights management products and tools
Communication with partners with regard to onboarding specifications and processes, including general documentation
Partner closely with cross-functional teams – including partnerships, operations, legal, product, and engineering teams - in an effort to scale operations support workflows across teams
Develop a deep expertise in Facebook’s music rights management products and how they are being used across constituent groups
Create scripts or processes to facilitate scalable record label data ingestion and reconciliation
Label advocate for contractual rights based decisions and actions
BA or BS degree
2+ years of experience in music account management, product management, online operations, consulting, or analytics
Communication skills and the ability to work cross-functionally, both internally and externally
Analytical background and ability to manage results to metrics
Knowledge of music industry licensing and operations
Knowledge of digital rights management products, especially for music
Music background, preferably with record label or UGC platform experience
Expertise with DDEX and other metadata standards
Technical operations capacity (ie. advanced querying, data fluency, read/write specs, troubleshoot data issues, scripting, etc.)
Understand sensitivities around IP policy, processes, and products