Facebook Partner Manager, Scaled Programs in London, United Kingdom


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


The Regional Partner Manager, Scaled Programs will report to the Head of New Ecosystems Partner Management for EMEA. The role requires to develop a scaled approach towards Facebook´s Marketing Partners in EMEA within different specialty areas and provide ongoing consultative business support to our partners. The Regional Partner Manager, Scaled Programs is responsible for activating and growing identified partners in line with the strategy and pipeline established by the regional partnerships team. Responsibilities will also include acting as a single point of contact between their partners and our internal cross-functional stakeholders. The role will lead and drive initiatives that influence the overall adoption of various Facebook products, technologies and services to ultimately drive profitable spend from business partners, at scale. This role requires a passionate individual with experience managing customer / partner service operations with an understanding of product. This person should be a self-starter and passionate about customer, partners, products and people.

This is a full-time position, based in Dublin or London.

Required Skills:

  1. Act as the main point-of-contact and be the voice for identified Partners, helping them drive strategic growth.

  2. Develop a scaled operation to service a large amount of partners and educate them at scale

  3. Own the overall revenue goal and other operational KPIs related to partner service operations and work with Sales Ops to set goals, actively measure impact of initiatives and ensure alignment with broader business teams.

  4. Project manage new product development through test and launch

  5. Collaborate with cross-functional teams to synthesize Partners' business, product, operations, and marketing with Facebook's strategy and product roadmaps

  6. Be the thought leader at Facebook by funneling platform insights and product feedback, influencing roadmaps where necessary

  7. Help identified Partners advance projects/initiatives that have highest impact on both their business, and Facebook's

  8. Willingness to travel.

Minimum Qualifications:

  1. 3+ years of experience in managing customer / partner service operations & BA/BS as a minimum

  2. Good understanding of how to run and measure service operations with relevant KPIs

  3. Experience working in a highly collaborative environment with internal and external stakeholders

  4. Quantitative/analytical experience and the ability to work with large datasets

  5. Project management experience, including multitasking to run, lead or execute multiple time-sensitive projects in parallel.

  6. Knowledge of Facebook products, innovation, technology, and online marketing

  7. Ability to translate complexity into action plans and communications

  8. Ability to work cross-functionally with peers and managers, both internally/externally

  9. Experience working in a fast-paced and collaborative environment

  10. Prior experience in building products and technical abilities

  11. Experience in leading marketing campaigns

  12. Competitive Salary including the following benefits apply:

  13. Medical Benefits

  14. Dental Benefits

  15. Vision Benefits

  16. Pension Benefits

  17. Life Assurance

  18. Ride2Work

  19. Childcare Benefits

  20. Other Benefits Gym Pruhealth Partner Gyms

  21. Transport

  22. Laundry Benefits, UK Holiday Calendar

  23. Paid Time Off (PTO): 25 Paid vacation days per year

  24. Posted: 19 June 2018

  25. Closing date: 19th July 2018

Industry: Internet