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Assists in the maintenance of a therapeutic environment that promotes effective and cost-efficient patient care and that provides for the safety of patients, staff, and visitors. 1. Possesses knowledge about safety policies of the office, as well as the established policies and procedures of the organization. 2. Works independently within the established guidelines of the practice. 3. Responsible for keeping exam rooms and lab stocked. 4. Actively participates in the cleaning and sterilization of instruments, if indicated. 5. Assists the office nurses in scheduling patients for tests or procedures. 6. Assists the nurse case managers in opportunities to promote healthy preventative services by tracking and collecting appropriate data. Assists physician and nurse as needed with office procedures and exams. 1. Possesses knowledge and skills necessary to give IM injections/immunizations. 2. Possesses knowledge and skills necessary to assist physician and nurse in performing office procedures or examinations. 3. Possesses knowledge and skills necessary to perform various clinical tasks such as EKG's and venipuncture, depending on the practice. 4. Demonstrates knowledge and skills necessary to provide care appropriate to patients of all ages. 5. Participates in learning new procedures, policies, equipment and treatments. Assists the nurse and physician staff to assure quality health care and a smooth, orderly flow of patients through the office. 1. Assists nursing staff by preparing the patients for exams or office visits by taking vital signs (height, weight, pulse, and blood pressure). 2. Assists nursing staff by screening patients for general medical, and by obtaining lab specimens from patients, if needed. 3. Supports physician and nurses in their day to day duties by sharing necessary information to assure the delivery of quality health care to patients. 4. Possesses flexibility in the work environment in order to promote a smooth, orderly flow of patients through the office in a timely and efficient manner. Assures that patient education is provided when appropriate, in a caring and professional manner. Assists the clerical staff in assuring optimal workflow and quality patient care. 1. Provides instructions to patients when necessary on preparing for tests, surgery, etc. 2. Assists the nursing staff with patient education involving a wide variety of health related subjects. 3. Demonstrates knowledge of the principles of growth and development in order to assess data reflective of the patient's status and interpret appropriate information required identifying each patient's age specific needs. 4. Participates in continuing education by attending seminars and various meetings. 5. Assists the clerical staff by answering the telephone and taking messages; scheduling appointments for surgery, tests and office visits; retrieving charts for the day; filing any papers or charts that need to be filed. 6. Assists with a full range of front office operations as required. 7. Assists the clerical staff by copying and collating medical records and patient education materials. 8. Competent in the use of all office computer systems.
Education: 1. Certificate Program in the field(s) of medical office assisting required, 2. Associate's Degree in the field(s) of healthcare Preferred 3. Certification is required through the AAMA RMA, NCCT or NHA Credentials: 1. CPR 2. Certified as medical assistant. Experience: 1. 1-3 years of experience in/with clinical and clerical experience in a physician office, computer knowledge, and detail oriented Preferred. 2. 1-3 years of experience in/with successfully working with a wide variety of people required.
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