Technical Customer Services - Client Support Analyst

Employment Type

: Full-Time

Industry

: Retail




Acryness is a fast growing company that has provided billing support services for the past 12 years. We are looking for an independent and decisive individual who enjoys problem solving in a quick paced environment to fill an need for a Client Support Analyst in our Client Services Department.


Responsibilities include:

  • Resolve issues assigned to Client Services, including analysis, diagnosis, resolution, outcome verification and follow up
  • Simultaneously manage multiple client projects
  • Collaborate with department team and coordinate project work, Statement of Work preparation, monitor execution, fulfillment coordination and final billing
  • Manage communication and project scheduling with other departments
  • Answer and effectively communicate positively to clients about Acryness services, processes and procedures
  • Position traits & requirements:

  • Passion for taking care of customers
  • Strong problem-solving skills
  • Attentive to detail and accuracy
  • Prefers technical or research related projects
  • Excellent oral and written communication and editing skills
  • Enjoys working in a changing environment and managing time-sensitive tasks, pressures and multiple demands
  • Proficient in Microsoft Office
  • 3-5 years equivalent experience
  • Bachelors Degree is helpful but not mandatory
  • Compensation & Benefits:

  • Salary commensurate with experience
  • Full family healthcare benefits
  • Paid vacation
  • Company bonus program
  • About Acryness

    Acryness is an information technology company which provides a full range of billing and payment processing solutions for large and small B2C billers with a core emphasis serving healthcare providers, medical billers and healthcare software companies. Our platform for deploying highly customizable statement services and online payment solutions is ideal for clients seeking customer centric solutions. The service offering includes document & output system design, statement printing & mailing, eBill presentment & delivery, online bill payment, online merchant services, API web service, return mail processing, automated skip tracing and remittance processing.

    Join our team

    If you like being part of a team and having an impact on its’ success email Acryness at job_opportunity@acryness.com



    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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