Facebook Technical Partner Manager, Marketing Partner Program in Dublin, Ireland
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
This is your chance to work with a group that solves big problems for Facebook's fastest growing marketing partners. We're a scrappy group that prides itself on technical acumen, business savvy, operational execution, and cross-functional leadership. As a Technical Partner Manager (TPM) you will be the key services point of contact for the day-to-day issue management and prevention of all the major API Developers including ad technology, community management, creative platforms, small business solutions, and audience data partners. You'll partner with them to understand their business and strategic needs, and enable their success by providing consultative services and creative solutions to challenging product and technical issues. As an expert on the Facebook APIs, you'll engage with Product and Engineering as a partner advocate, and work closely with the Marketing Partner Program team to monitor the pulse of your partner's business.
Facebook is seeking experienced and eager professionals from a variety of backgrounds for this role. We're seeking people with deep passions for data-driven problem-solving, product and tool enhancement, advertising innovation, and (more specifically) online targeting, scaled consultation, and analytics. You should feel comfortable in a constantly evolving environment in which they have to manage multiple streams of work to drive concrete, actionable solutions for Facebook and its partners.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people's diverse perspectives and creates a positive environment where everyone belongs.
Act as a dedicated service-side point of contact for Facebook and Manage technical and product issues for partners building on Facebook, delivering the highest level of customer satisfaction
Conduct high-impact services including customized product training, product reviews, feature request prioritization, and on-site visits
Become an expert in the Ads API, Graph API, our products, and your customers to provide effective operational and technical consultation
Serve as the liaison between the client and the Marketing Partner Program, Product, and Engineering teams
Effectively communicate technical concepts to non-technical audiences
Represent the client as the technical relationship manager, working closely with the business relationship manager
Bachelor's degree in Computer Science, Economics or related field
At least 4+ years relevant work experience, including a minimum of 2 years in software development, technical account/partner management, tool development, product management, engineering, or developer advocacy.
Ability to understand, reproduce, and drive bugs and other issues with the Engineering team
Ability to communicate with engineering and non-engineering teams
Ability to manage multiple partners, projects, and issues at once
Experience working with APIs
Ad tech experience is great to have but not required
Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
Demonstrated creative problem-solving approach and strong analytical skills
Passion for Facebook's family of products