Facebook Safety Specialist (Investigator), German in Dublin, Ireland

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

The Community Operations Safety Team strives to create a safe atmosphere for the Facebook and Instagram communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.

We are seeking a resilient self-starter who is eager to learn, and who strives to help others. We count on specialists who are passionate about protecting users, and are excited to build systems to support millions of people. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe.

Required Skills:

  1. Develop an understanding of safety issues and how they affect Facebook, Instagram, and our communities

  2. Partner with Policy, Engineering, and Security to identify, influence, and improve the support provided to users in need

  3. Lead investigations into accounts to identify sources of abusive behavior

  4. Share case studies with internal teams and highlight insights and trends of how suspects and victims use Facebook

  5. Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team and mitigate future risk

  6. Interface with legal, law enforcement, and industry partners when appropriate

  7. Work with graphic or sensitive content on a regular basis

Minimum Qualifications:

  1. BS/BA degree or equivalent experience in a safety/security minded field

  2. 3+ years of work experience in operations, project management, investigations, or equivalent environment

  3. Experience communicating to a variety of audiences

  4. Strategic thinker with analytical problem-solving experience

  5. Experience assessing, analyzing and resolving issues

  6. Fluency in written and conversational German and English are a must

Industry: Internet