Facebook Program Manager, Operational Readiness - Community Operations in Dublin, Ireland
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Our Operational Readiness team is a new global lean team, which supports Community Operations across all regions by managing programs that strengthen the operations ecosystem. The team enables Facebook's growth while continuing to support our community at an unprecedented scale and pace.
We are looking for Program Manager to be a partner for our cross-functional teams in shipping changes seamlessly and efficiently in a timely manner, and to create processes that allow the business to continue to run without slowing it down. This position will work with internal and external stakeholders across teams, advising the best strategy for smooth rollout of changes impacting the wider Community Operations team.
We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe. We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills. You will work directly with our cross-functional team (engineering, marketing, growth, etc.), as well as all of the teams within Community Operations, to execute global projects from inception to launch. This role requires the ability to work across different time zones and use analytical rigor to identify and prioritize user pain points.
Manage Facebook's cross-functional operational efforts, working with engineering, policy, training and other operational teams to ensure smooth rollout of changes
Facilitate discussion and coordination among operational stakeholders across the company in order to manage all existing resources in the most effective way
Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus, and ensure that those decisions are properly implemented
Partner with the different operational teams to provide support and resources during and after projects
Facilitate relationships between teams, move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
Hold people accountable when schedule or progress is in jeopardy while maintaining respectful relationships in difficult situations
Predict roadblocks and obstacles, establishing meetings or integration points between teams
Prioritize competing needs with good reasoning and creative solutions
Maintain and refine programs and initiatives, establishing best practices, next steps, and outcomes
Contribute to program processes, tracking tools, and general project and program managing best practices, and initiate improvements where needed in order to scale effectively as the organization grows
3+ years of experience in a project/program management, management consulting, operations or similar strategic space
3+ years of experience initiating and driving projects to completion independently, with minimal guidance
2+ years of experience working with Excel
Demonstrated experience influencing across functional boundaries and globally
Ability to communicate to a variety of audiences
Analytical, problem-solving, negotiation and organizational skills
Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
- 1+ years of experience working with SQL to drive analytics and reporting