Facebook Account Manager - SMB in Buenos Aires, Argentina
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The SMB team contributes directly to this mission by connecting every small business in the world with their customers on Facebook, and then helping them grow through solutions like pages, advertising, and offers. We succeed when we help our customers grow their business.
This position will be directly responsible for helping clients drive results via their marketing campaigns on Facebook – through consultation, education, and support. Ideal candidates will have the ability to drive marketing strategy with clients; a willingness to roll up their sleeves and execute the tactics; and the ability to identify trends and solve problems facing multiple customers. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment and for helping others achieve results. This position is full-time and located in our Buenos Aires office, Argentina.
Become an expert in Facebook’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
Provide dedicated account management to strategic accounts
Develop and implement programs to improve the customer experience
Consult and coach clients to achieve greater results on Facebook
Troubleshoot and resolve issues in a timely manner
Identify opportunities to improve ad products and the customer experience
Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction.
BA/BS degree in advertising, communications, business, economics, or an equivalent field
3+ years working in client facing roles
Strong communication skills
Strong critical thinking skills
Ability to effectively prioritize and manage tasks within a fast-paced environment
Demonstrated ability to work and collaborate within a high-performing team.