Facebook Policy Enforcement Investigator, Developer Operations in Bangkok, Thailand
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Our team makes sure the applications on our platforms are high-quality and trustworthy. Working closely with other Facebook teams, we detect and investigate violations of our Platform Policies. Depending on the nature of the violation and the best interests of our users, we may take a variety of actions; everything from helping the developer fix the problem, to permanently removing the developer and application from our platform. We’re always working to improve the platform experience for both users and developers through the use of automated detection tools, strategic manual review, data analysis, developer guidance, and coordination with product engineers.
Facebook is looking for a strong team player that will be responsible for auditing and investigating Facebook integrated apps, developers and respective companies to identifying potential violations of our policies. In this position, you will interface with internal teams such as Partnerships, Policy, Legal, Marketing and Engineering, as well as with external developers using the out platforms. The candidate must be able to understand causation, share lessons learnt and demonstrate impact by preventing recurrence.
Determine potential breaches of our platform policies and investigate mechanisms used for perpetrating violations
Use data to identify broader patterns of policy failure, developer attitudes and behavior on platforms. Use this information to prioritize and improve processes and increase policy compliance
Conduct targeted research into bad actors and groups who are impacting Facebook, its subsidiaries and related customers
Own and manage serious violations, effectively prioritize resolutions/enforcement, establish key facts relating to (immediate and underlying) causes of events, identify wider ramifications and reach sound conclusions about enforcement actions
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your position
Document all investigative outcomes in terms of what occurred and share learning's for the consumption of team members and management. Once the outcome of the investigation is established, provide insights to prevent recurrence
Identify trends to enhance the support and detection processes and improve team efficiency
Manage, coordinate, and/or support policy enforcement projects as needed
Work very closely with the technical investigations staff, legal, PR, policy management and other teams within the company
BA/BS degree with 4+ years professional experience (legal or quantitative disciplines such as physical sciences, information systems, or finance preferred)
Understanding of how the Internet works with an emphasis on the domain name space, address resolution, registration, and routing
Knowledge of network security and basic cryptography
Communication skills and high attention to detail
Time management and organizational skills
Highly motivated with ability to think clearly under pressure, both individually and in team environment
Ability to rapidly assess, analyze and resolve complicated issues, and distill that complexity into simple and concise communication
Strong analytical skills, with experience solving ambiguous problems using data and providing practical business insights
Strong understanding of statistical analysis and relevant tools