Facebook Project Manager, Global Outsourcing Community Operations in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

Community Operations (CO) is focused on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, CO is for you. The Global CO Outsourcing team is a global team spread across several offices, which supports internal outsourcing teams across all regions by managing our outsourced operations and partner relationships. Outsourcing is a strategically important area for Facebook to support our growth – creating empathy with our community at this scale is a challenge no other company has solved before – and requires talent that can add thought leadership in this area. The CO Outsourcing Project Manager will play a key role in helping Facebook to scale our community support while creating a world-class support experience for our community.

Required Skills:

  1. Project manage multiple small to medium scale projects from scoping through to implementation and roll out.

  2. Partner with cross-functional partners (such as Markets, Quality, Training and Engineering) to enable outsourcing operations that help improve our community experience and support.

  3. Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects.

  4. Translate business requirements into implementation plans, furthering our mission of protecting and supporting our Facebook community.

  5. Play an active role by contributing to improving policies, product, process and support system solutions.

  6. Ability for approximately 10% international travel.

Minimum Qualifications:

  1. 3+ years Project Management experience, with knowledge in process management, operations based projects and a track record in implementation of these projects.

  2. Experience managing multiple projects concurrently through to implementation in an operational environment.

  3. Experience working with internal/external stakeholders in multiple geographic regions.

Preferred Qualifications:

  1. Ability to work in a fast-paced environment with minimal guidance.

  2. Experience in leading operations teams is of benefit, e.g. in outsourced environment.

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.