Facebook Program Manager - Data Management Operations in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Product & Services Operations team helps businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. Our unique view on both product and service allows us to partner with teams across Facebook to drive our business forward by representing the voice of the customer and combining quantitative with qualitative signals to drive product improvements and scale operations. Product & Services Operations is made up of multiple teams that focus on alpha/beta product testing, operational and technical support for business products, data management, and scaling the process of measuring outcomes from Facebook media buys.

As a Program Manager for the Data Management Operations team, you will be designing and implementing improved workflow processes, ensuring we are tracking the metrics that matter, collaborating cross-functionally and globally, and delivering impact that will enhance Facebook's ability to effectively manage the accuracy and scale of our advertiser data.

Required Skills:

  1. Supervise contractors in data quality operational efforts with an eye towards scaling the processes for future automation or other scaled longer term solutions

  2. Provide program manager oversight and execution for custom data requests and inquiries

  3. Cross-functional stakeholder management across sales, sales operations, service operations, product management, and engineering teams

  4. Aggregate, synthesize, prioritize user feedback and leverage that insight to develop and execute a plan for scaled, centralized operational support

  5. Problem solving in an autonomous work environment including taking initiative to enhance, and/or develop new operational workflows and solutions

  6. Develop and design solutions to enhance the quality of our advertiser business graph

Minimum Qualifications:

  1. Bachelor’s degree in Marketing, Advertising, Statistics, Economics, Business, or related field

  2. 4+ years work experience, 2+ years experience in a software program/project management capacity with a demonstrated record of achieving objectives on time

  3. Experience with data and analytics to make business insights

  4. Experience with cross-functional stakeholder management including the experience of influencing partners without direct authority

Preferred Qualifications:

  1. Demonstrated experience of navigating ambiguity while balancing competing priorities

  2. Track record of operating independently, being detail-oriented, and delivering results

  3. Customer centricity and a strong sense of urgency

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.