Facebook People Services Specialist, Compliance in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

The People Services Specialist, part of Facebook's Global People Operations team, will work to deliver consistent accurate data and standard processes across the entire employee lifecycle. This role will support sensitive data requests, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners and matrix to the Compliance/People Data Privacy team. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

Required Skills:

  1. Provide support to employee and internal stakeholder inquiries around relevant processes, policy, and issues

  2. Collaborate with cross-functional internal and external points of contact, including legal partners, to ensure regulatory compliance and mitigate risk

  3. Triage inbound employee, candidate & contingent workers inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required

  4. Execute with accuracy and high standards, the delivery of transactions and processes

  5. Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction

  6. Maintain detailed and accurate documentation for each case and our processes

  7. Complete regular data quality reviews and audits

  8. Experience assessing information for risk mitigation opportunity

  9. Work on Improvement projects

Minimum Qualifications:

  1. 4+ years of Human Resources and/or HR Compliance experience

  2. Customer service experience

  3. Experience managing confidential data

  4. Experience with Excel including pivot reports, VLOOKUPS, and charts/graphs

  5. Experience working with MS Office applications & HRIS Systems

Preferred Qualifications:

  1. Shared services experience

  2. Experience with data privacy, including GDPR, and risk/compliance management concepts in a global context

  3. Experience working in a global, large-scale, complex, fast-paced environment and dealing with ambiguity

  4. Experience in continuous improvement

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.