Facebook Manager, Investigations, Payment Operations, Risk and Payment Operations in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


Our Risk & Payments team’s purpose is to enable anyone, anywhere to pay and be paid with confidence. To help us achieve this mission, we are adding an additional Investigations leader. The Investigations team is responsible for the integrity of all payments across all Facebook, Instagram, Messenger, and Oculus. You’ll be leading a team of analysts responsible for monitoring, understanding and building a scalable payments ecosystem.

We are looking for a manager to drive the team’s direction as well grow the skills and professional development of each individual. Our ideal candidate is passionate about data, has a track record of influencing change within large organizations, and loves developing people.

Required Skills:

  1. Provide expertise in career planning, performance management, and coaching

  2. Provide management guidance and coaching on organizational effectiveness, change management, and conflict resolution

  3. Drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations

  4. Be an active member of our leadership team, helping to drive the broader organization forward

  5. Work with Payment Operations Leadership team to determine team’s project roadmap and priorities while holding accountable to milestones and delivery deadlines

  6. Be a company-level expert and advocate for Payment Operations, coordinating across partner teams including Data Science, Product, Engineering and Operations

  7. Become an expert in core payment infrastructure, tools, systems, and data

Minimum Qualifications:

  1. 3+ years doing quantitative analysis

  2. 3+ years of experience conducting root cause analysis studies and presenting findings to broad business audiences

  3. 1+ years of experience defining, scoping, and prioritizing process improvement requests for engineering and/or product teams

  4. Experience working with a geographically distributed team across multiple time zones

Preferred Qualifications:

  1. 1+ years managing people, including setting personal and team level goals and helping with individual growth and development

  2. 1+ years of experience working in a card not present payments processing environment

  3. 1+ years of experience investigating issues in ecosystems that span multiple third-party partners and internal stakeholders

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.