Facebook Director, SMB Learning in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


Facebook is seeking a Director of SMB Learning to join the Global Sales Learning team. This position will be responsible for the learning strategy supporting the Global SMB audience, including internal (Account Managers/Team Leads) as well as external (Outsourced Sales and Service) audiences. This Leader will lead a team of Sales Learning Partners and Delivery Managers aligned to regional SMB stakeholders managing our SMB client relationships, providing day-to-day consulting support on how best to equip our sales teams with the skills and knowledge needed to drive the success of our SMB advertisers on Facebook.

Required Skills:

  1. Build relationships with regional SMB leaders, SMB teams and external outsourced vendor partners globally to collaborate on business needs, assess key learning opportunities and understand how best to align learning solutions to impact priority business metrics

  2. Develop learning strategies to address greatest priority needs, partnering with cross-functional partners to build global enablement strategies for SMB sales audiences

  3. Manage global team of regional sales learning partners and learning delivery managers to ensure strategy alignment and execution

  4. Identify ways to scale training across SMB team with consistency, while localizing content and training for regional SMB sales teams needs and market dynamics

  5. Develop and implement meaningful ways to measure the impact and effectiveness of SMB training and development programs

  6. Serve as trusted advisor to our SMB Sales Leaders, providing critical input on how best to build skills and knowledge and drive performance of SMB sales teams

  7. Partner with other shared service functions within Global Sales Learning to ensure seamless execution of learning programs in region

  8. Willingness to travel 15-20% of the time

Minimum Qualifications:

  1. BA/BS degree in marketing, communications, or another related field

  2. 15+ years of experience in leading teams and building global learning strategies

  3. 10+ years working experience in sales/support training & development, sales and sales leadership

  4. Experience developing and implementing learning strategies to support global audiences

  5. Experience managing internal and external facing projects (sales development/strategy, training, communications, marketing, account management)

  6. Experience in emerging trends and marketing in the digital/media industry

  7. Experience with project management and running strategic projects with cross-functional teams

  8. Communication and presentation experience with proven track record of working with executive level leaders

  9. Experience collaborating, sharing, and driving best practices cross-functionally and globally

Preferred Qualifications:

  1. Digital marketing background as context for understanding specific business needs and relevant learning experiences

  2. SMB/Call Center Leadership experience

  3. Experience with Facebook’s family of apps and services

  4. Experience working with or in support of diverse communities

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.