Facebook SMB Account Manager, New Grad (Greater China) in Singapore

Intro:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started. Facebook’s mission is to make the world more open and connected. The Small & Medium Business (SMB) team contributes directly to this mission by connecting every small business in the world with their customers on Facebook, and then helping them grow through solutions like Facebook Pages and Advertising. We succeed when we help our partners grow their business. Graduates joining our team will have an outstanding opportunity to build client relationships helping to scale sales with small businesses. Account Managers will leverage customer insights to help clients build their business using Facebook to drive success. The role of the account manager will be to establish, own and manage an expanding portfolio of clients, focusing on education, product adoption, optimizing client ad effectiveness/efficiencies as well as ultimately growing business. The ideal candidate will also have an appetite for identifying and executing on opportunities to scale solutions across other markets within APAC. Success in this position requires strong consultative analytical skills with the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based in Facebook’s APAC Headquarters in Singapore.

Required Skills:

  1. Grow revenue and solution adoption, and provide education and pre-sales/post-sales support to small and medium advertisers for all Facebook products

  2. Partner with cross-functional teams, such as Product Insights and Marketing, to drive education and solution adoption

  3. Help drive client strategy, continuous improvement and knowledge sharing initiatives

  4. Analyse data to identify trends to enhance our processes and improve team efficiency

  5. Optimize campaigns and identify programmatic ways to do this at scale

  6. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly

  7. Operate as the lead point of contact for any and all strategic matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues

  8. Gather client feedback to enhance ad products and the customer experience

  9. Create collateral and consult to deliver up-to-date education on Facebook products

    1. Represent Facebook at conferences, events or through webinars

Minimum Qualifications:

  1. BA/BS or MA/MS degree (graduating in 2016 or 2017)

  2. Fluency and excellent communication skills in Mandarin, Chinese and English

  3. Ability to manage ambiguity by coping with uncertainty and risk, as well as adapting to change

  4. Exceptional communication and presentation skills

  5. Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

  6. High level of comfort presenting key client issues in an effort to be the customer advocate within Facebook

  7. Identify and leverage trends within industry of expertise/focus

  8. Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

  9. Strong problem solving and quantitative analytical skills, expertise in Microsoft Excel and/or SQL is a plus

  10. Familiar with Facebook’s ad products or other digital advertising platform. Direct experience running Facebook advertising for businesses is a plus

  11. Ability to effectively prioritize tasks and manage time, even under high- pressure situations

  12. Previous experience or interest in customer sales, account management or consulting a plus

Industry: Internet