Facebook Publisher Solutions – Product Solutions Manager (Tech Ops) - APAC in Singapore

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization. Facebook is seeking a talented, self-motivated Product Specialist to join the Publisher Solutions Technical Operations team; a global client facing service organization. As a Product Solutions Manager, you will be responsible for taking our product innovations and turning them into solutions for our publisher customers. In this dynamic role, you will work directly with the Sales, Engineering, Product Marketing and Product Management teams to pitch Facebook Audience Network products to new customers and drive solutions that solve their technical challenges and enable them to meet their business goals. Lastly, you will help translate customer needs and work with all teams to improve the overall Audience Network product experience. This is a full-time role based in our Singapore office covering the Southeast Asia market.

Required Skills:

  1. As a client facing Product Solutions Manager, you deeply understand the Audience Network Platform and underlying implementation to successfully support the spectrum of technical requirements across the client life cycle.

  2. As part of the Commercial team, you work hand-in-glove with our Sales and Account Management team as a partner. Leveraging your deep product expertise, you enable our commercial teams achieve its growth objectives.

  3. As the client’s trusted technical advisor, you engage with publishers to understand their business objectives and demonstrate the value proposition of the Audience network. You will help your clients implement existing and pre-release aspects of the platform by teaching, consulting, and providing code examples and troubleshoot technical issues in real-time.

  4. As a client advocate, you will manage the technical relationship and effectively represent client needs internally as it related to product usage, requirements, technical troubleshooting and engineering escalations.

  5. You will have a strong technical aptitude with the ability to rapidly learn new technologies and take advantage of new concepts.

  6. You are great at multi-tasking and you prioritize effectively in a fast-paced environment

  7. you demonstrate a consultative and analytical approach with focus on building partnerships internally and externally.

Minimum Qualifications:

  1. Previous experience (4+ years) as a software engineer, technical consultant or technical support engineer

  2. Excellent communication skills including experience speaking to a technical and business audiences

  3. Deep understanding of mobile and web technology stacks (TCP/IP, HTTP, HTML, JavaScript, JSON, XML, Restful API)

  4. Experience with iOS and/or Android apps is a plus

  5. Experience with mobile, display, and video ad serving is a plus

  6. Experience with ad networks and/or monetization SDKs is a plus

  7. Experience in the online advertising industry is preferred

  8. BA/BS in Computer Science or equivalent degree/experience

  9. Fluent in English

  10. Fluency in Thai, Vietnamese, Chinese, Malay, or Bahasa is a plus

Industry: Internet