Facebook Law Enforcement Response Team Associate, APAC in Singapore

Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

The Legal team is seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment to join our Law Enforcement Response Team. This position will involve an investigations component, so we are looking for an experienced, creative, collaborative to join our team. The right candidate must have a strong work ethic and exceptional partnering skills. The position is full-time and is based in our Singapore office.

Required Skills:

  1. Analyze and accurately assess a variety of requests from law enforcement authorities and governments from the APAC region and internationally.

  2. Scrutinize legal requests in strict accordance with applicable law, our terms of service, and our law enforcement guidelines including investigating cases that pose a high risk of harm to the community

  3. Support escalations related to the validity of legal process

  4. Clearly respond to process and policy questions from law enforcement and government agencies, both in writing and over the phone and handle difficult calls in relation to denied requests.

  5. Identify process and policy improvements and make progressive suggestions for change

  6. Identify and escalate high-priority issues as appropriate

  7. Maintain quality standards while managing large volumes of time sensitive requests.

  8. Participate in on-call emergency escalation rotation as well as after-hours and weekend duty.

  9. Willing and able to maturely work with sensitive issues that include child exploitation, a variety of religious and political views, violence and adult content.

Minimum Qualifications:

  1. BA/BS degree

  2. 3-4 years of similar job experience such as in Legal Compliance, Trust & Safety or Risk.

  3. Demonstrated ability to work cross-functionally with internal teams on process improvements

  4. Available for after-hours and weekend duty

  5. Self-starter and fast learner requiring minimal direction.

  6. Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently without compromising quality

  7. Avid Facebook user

  8. Able to work independently with Impeccable judgment

  9. Must not be easily intimidated

  10. Able to communicate effectively with both cross-functional teams and law enforcement agencies

  11. Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)

  12. Must possess and maintain an IAPP CIPP certification, or be able to do so within one year

  13. Fluency in additional Asian languages is a bonus.

Industry: Internet