Facebook Developer Operations Review & Support Specialist in Singapore
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
The Facebook Developer Operations team is looking for a strong team player to support our global developer community, enforce our principles and policies through scaled review processes and ensure the best possible user experience across our platform products. In this position, you will interface with everyone from lone developers writing their first app to larger companies who have built businesses on Facebook Platform, while working closely with the platform product, marketing, partnerships and engineering team. Successful candidates for this team have a bias toward action, enjoy finding patterns amid chaos, making quick decisions, and are up for a challenge.
Review applications to ensure good user experiences across Facebook , Messenger & Instagram Platforms as well as Oculus, Camera Effects and other emerging developer products
Provide escalation support for developers and partners across the APAC region
Surface regional trends through data analysis that educate support processes and improve team efficiency
Investigate possible abuse, implement enforcements, communicate with developers
Analyze data to identify trends that drive scalable solutions
Quantify and approach solving problems through data-driven methodology
Develop and lead end-to-end project plans and ensure on-time delivery of critical platform initiatives
Build and maintain strong relationships with other teams at Facebook
Creatively contribute to the Platform team's overall mission
BA/BS degree or higher
5+ Experience in a technology company OR scaled customer support role.
Avid Facebook user with a deep understanding of the Facebook product, Graph API and Facebook for Developers.
Demonstrable experience in leading projects from inception to completion
Strong critical thinking and deep analysis capabilities
Flexibility to take on multiple tasks
Strong team player while working across multiple time zones
Strong quantitative and analytical abilities that support data-driven decision making
Fluency in SQL preferred
Excellent written and verbal communication skills