Facebook Technical Partner Manager, Marketing Partner Program in Hong Kong

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

This is your chance to work with a group that solves big problems for Facebook’s fastest growing marketing partners. We’re a scrappy group that prides itself on technical acumen, business savvy, operational execution, and cross-functional leadership. As a Technical Partner Manager (TPM) you will be the key services point of contact for the day-to-day issue management of all the major Facebook and Instagram API Developers. You'll partner with them to understand their business and strategic needs, and enable their success by providing consultative services and creative solutions to challenging product and technical issues. As an expert on the Facebook APIs, you’ll engage with Product and Engineering as a partner advocate, and work closely with the Marketing Partner Program team to monitor the pulse of your partner’s business. Facebook is seeking experienced and eager professionals from a variety of backgrounds for this role. We’re seeking people with deep passions for data-driven problem-solving, product and tool enhancement, advertising innovation, and (more specifically) online targeting, measurement, audience management, and analytics.  You should feel comfortable in a constantly evolving environment in which they have to manage multiple streams of work to drive concrete, actionable solutions for Facebook and its partners.

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. This position is full-time and will be located in our Hong Kong office

Required Skills:

  1. Act as a dedicated service-side point of contact for Facebook and Instagram's API Developers

  2. Manage technical and product issues, delivering the highest level of customer satisfaction

  3. Conduct high-impact services including customized product training, account reviews, feature request prioritization, and on-site visits

  4. Become an expert in the Ads API, Insights API, our products, and your partners to provide effective operational and technical consultation

  5. Serve as the liaison between the client and the Marketing Partner Program, Product, and Engineering teams

  6. Effectively communicate technical concepts to non-technical audiences

  7. Represent the client as the technical relationship manager, working closely with the business relationship manager

Minimum Qualifications:

  1. Bachelor’s degree in Computer Science, Economics or related field

  2. At least 4+ years relevant work experience, including a minimum of 2 years in software development, technical account/partner management, tool development, product management, engineering, or developer advocacy.

  3. Ad tech experience is great to have.

  4. Experience working with SQL and APIs

  5. General knowledge of measurement methods and technologies is a plus, including familiarity with survey research methods and considerations.

  6. Affinity for technology and sharp/business savvy

  7. Ability to understand, reproduce, and drive bugs and other issues with the Engineering team

  8. Demonstrated creative problem-solving approach and strong analytical skills

  9. Passion for Facebook and Instagram

  10. Fluent in Mandarin and English

Industry: Internet