Facebook Client Solutions Manager, eCommerce in Toronto, Canada

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

The Client Solutions Manager for Facebook’s Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to our Fortune 500, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical, and technical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based in our Toronto office.

Required Skills:

  1. Media Planning, Strategy & Measurement, and Optimization
  2. Outlines measurement solutions and appropriate campaign structures based upon key KPI’s.

  3. Manages and consults on complex advertising solutions and integrations.

  4. Manages revenue delivery and budget spend, including daily optimization and providing real time targeting recommendations.

  5. Platform & Product Expert

  6. Articulate and update clients on FB product and developments.

  7. Responsible for educating clients and agencies on best practices.

  8. Drives product innovation based upon client needs.

  9. Build and manage relationships with key clients and agency partners (media, creative, PMD, etc.).

    1. Project Management
    2. Manage complex work streams to optimize marketing objectives for clients.

    3. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)

    4. Cross-functional collaboration of all projects

    5. Relationship Management

    6. Oversee delivery and revenue recognition for the businesses/accounts you are assigned to.

    7. Identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue

Minimum Qualifications:

  1. BA/BS degree preferred

  2. 3+ years’ experience working directly with marketing, media and/or consulting companies and demonstrated leadership experience required

  3. Experience working with eCommerce brands

  4. Experience with the industry or business trends in the industry (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)

  5. Experience working effectively with XFN teams and all levels of management (internally and externally)

  6. Advanced Excel skills, experience with analyzing data-sets and delivering actionable insights

  7. Knowledge of SQL or relational databases required

  8. Experience with statistical packages such as R, SAS, SPSS a plus

  9. Ability to manage multiple projects while maintaining strict attention to details

  10. Ability to communicate, collaborate and work effectively on a team

  11. Ability to confidently present to build ongoing relationships with external clients

  12. Understanding of major advertising success metrics

  13. Understanding of the app technology and app technology landscape

  14. Extensive experience as a Facebook user and familiarity with Facebook’s ad solutions preferred

Industry: Internet