Facebook Financial Operations P2P Analyst - Helpdesk in São Paulo, Brazil

Intro:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:
Facebook is seeking to fill a full-time position of Finance Operations, Procure to Pay (P2P) Analyst – Helpdesk, in our Finance operations center in São Paulo. The successful candidate will be responsible for providing thorough, accurate, and quality responses to inquiries that come to our case management system. You will be expected to problem solve, exercise common sense with good business judgment, while providing excellent customer service.

Required Skills:

  1. Research, analyze, coordinate, and respond to incoming inquiries regarding status of invoices and payments

  2. Provide clear, concise, step-by-step instructions to internal stakeholders and external suppliers in driving issues to resolution

  3. Understand the full P2P cycle to quickly identify the source of problems

  4. Effectively work and communicate across multiple organizations and levels, spread throughout geographical locations

  5. Be a point of contact to address internal and external escalations throughout the entire P2P cycle

  6. As needed, reconcile supplier accounts to ensure timely and accurate payments

  7. Participate in periodic meetings with processing teams and Finance leadership

  8. Investigate, assist, and resolve supplier invoice and payment holds

  9. Assist in the research and analysis of audit issues raised by external and internal audit

    1. Assist in special projects and other duties as assigned

Minimum Qualifications:

  1. BA/BS degree in business, supply chain, procurement, finance, or management preferred

  2. 3+ years of procure to pay experience desired

  3. Strong team player with excellent interpersonal skills, with a track record of successfully working with cross-functional business stakeholders

  4. Self-starter with attention to detail

  5. Must be able to work independently and be a critical thinker

  6. Solid understanding of the full procure to pay process

  7. Strong analytical skills and proficiency with Microsoft Office applications including Excel

  8. Experience with Oracle R12 Financials and case management solutions a plus

  9. Fluent in Portuguese, English and Spanish

Industry: Internet