Facebook Account Manager, SMB in São Paulo, Brazil

Intro:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:
Facebook’s mission is to make the world more open and connected. The SMB team contributes directly to this mission by connecting every business in the world with their customers on Facebook, and then helping them grow through Facebook solutions including advertising and pages. We succeed when we help our customers grow their business. This position will be directly responsible for helping clients drive results via their marketing campaigns on Facebook – through consultation, education, and support. Ideal candidates will have the ability to drive marketing strategy with clients; a willingness to roll up their sleeves and execute the tactics; and the ability to identify trends and solve problems facing multiple customers. Success in this position requires good consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. This position is full-time and located in our São Paulo office, Brazil.

Required Skills:

  1. Become an expert in Facebook’s solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

  2. Provide dedicated account management to strategic accounts

  3. Develop and implement programs to improve the customer experience

  4. Consult and coach clients to achieve greater results on Facebook

  5. Troubleshoot and resolve issues in a timely manner

  6. Identify opportunities to improve ad products and the customer experience

  7. Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction.

Minimum Qualifications:

  1. BA/BS degree in Advertising, Communications, Business, Economics or an equivalent field

  2. Excellent communication skills

    1. Self-motivated, entrepreneurial, and comfortable dealing with ambiguity

    2. Ability to effectively prioritize and manage tasks within a fast-paced environment

    3. Demonstrated ability to work and collaborate within a high-performing team

    4. 1+ year working directly with digital media is a plus.

Industry: Internet