Facebook VIP Operations Technician in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

The VIP Operations Technician is the primary point of contact for delivering IT service and support of Executive computer platforms (laptops & mobile devices), desktop productivity tools, and collaboration tools. The position drives technical delivery of Executive personal technology & IT service support including Events, AV/VC meetings, and technical support for named Executives globally 24x7. Often required to influence and collaborate with other technical teams in the pursuit of resolving complex technical issues.

Required Skills:

  1. Works across teams to align the priorities of Executive requests (and projects).

  2. Able to create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.

  3. Setup and support mobile devices including both Android and iPhone.

  4. Perform software and hardware configuration across diverse platforms.

  5. Assist with internal process improvements.

  6. Innate understanding of urgency and the escalation of issues quickly when appropriate.

  7. Provide 24x7 on-call support in an on-call rotation.

  8. Facilitates support for Events, Home Networks, and AV/VC meetings.

  9. Connects and facilitates Executive requests to Event Support.

  10. Travel internationally to provide Executive support on occasion.

  11. Acts as the primary liaison between Executive members and Enterprise Operations.

Minimum Qualifications:

  1. Bachelor's degree in Computer Science, related field or equivalent experience.

  2. 2+ years experience in expectation management

  3. 2+ years experience in support & troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android OS flavors.

  4. 1+ years experience with Active Directory, Microsoft Exchange, EMC (Exchange Management Console), Outlook Web Access and Office 365.

  5. 1+ years experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication)

  6. 1+ years experience with host-based and network-based security practices.

  7. 2+ years of Helpdesk or other client facing technology position(s).

  8. 2+ years working with Executive and Director level employees.

  9. Ability to work without daily guidance.

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.