Facebook Training Specialist, Community Operations in Menlo Park, California
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Collaborate with the Customer Operations team & managers to develop the required curriculum for Customer Operations verticals across FTEs, vendors and contractors.
Partner with existing training specialist and vendors to develop and deliver various training programs
Collaborate with subject matter experts to develop training content
Continuously evaluate and maintain up-to-date training material and knowledge content
Gather, analyze, and utilize feedback and data to improve trainings and educational materials
Help to foster a positive experience for new Customer Operations employees
Schedule trainings for new hires and existing Customer Operations team members.
Ensure smooth administration of operations, logistics, and communication associated with delivering on-boarding and training programs
Demonstrate strong leadership skills in communicating complex processes into simple and easy to understand concepts
Provide feedback to managers on the performance of individual employees
Bachelor's degree from the United States or equivalent university degree from another country
1+ years of training experience/background
2+ years of experience in operations
Demonstrated understanding of requirements to develop training courses from scratch, through to implementation and post-training assessment
Demonstrated ability to communicate with a variety of audiences and engage and influence stakeholders
Experience training and teaching
Highly organized and detailed-oriented
Highly motivated with ability to think under pressure, both individually and in team environment
Experience working with global teams
Training experience/background in the tech space
Experience working directly with Operations and/or Customer Support teams' learning challenges
Experience with learning management systems and software
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com or you may call us at 1+650-308-7837.