Facebook Technical Writing Manager in Menlo Park, California


Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.


Facebook is looking for a leader for our Infrastructure Data Center (IDC) Business Support team. This team supports the deployment and ongoing maintenance of Facebook's custom hardware and associated software at data centers around the world. The team also works closely with hardware engineers and software engineers on the design, deployment and management of Facebook's technology. In this role, you will be responsible for managing a team of Technical Writers who deliver a diverse range of technical content needed to communicate to a wide variety of audiences. These projects may include product specifications, training materials, repair manuals, administrative guides around software computing and hardware configuration, diagrams, system architecture, procedural documentation, command line tools, compliance documentation, video, and more. This position will be located in Menlo Park, CA with national and international travel required.

Required Skills:

  1. Hire, develop, and lead a team of technical writers that are responsible for producing written and visual materials for our Infrastructure Data Center team

  2. Hire, develop, and elevate org to the next level

  3. Establish and foster working relationships with various stakeholders and teams

  4. Create and maintain short-term and long-term roadmap for the technical writing domain

  5. Align writing projects to large strategic objectives and big bets and ensure they understand the big picture and goals

  6. Partner with other teams to define their requirements and priorities, as well as provide timely status to key stakeholders of delivery progress

  7. Connect with the various engineering teams to understand key projects and the required documentation deliverables to ensure we are providing the documentation support they need to meet project schedules and expectations

  8. Manage expectations of all interested parties: define clear schedules with key deliverables and milestone dates, identify and communicate risks and adjustments to the overall documentation deliverables

  9. Develop and implement key performance indicators to track progress to key metrics & goals

  10. Focus on growing and building a strong, productive, and satisfied team

  11. Up to 20% travel required to review and coordinate various initiatives with onsite personnel

Minimum Qualifications:

  1. Bachelor’s degree in a business or technical discipline

  2. 5+ years managing a team of employees

  3. 5+ years of work experience in Project Management with a demonstrated track record of delivering business value managing scalable, enterprise technology solutions in high-tech operations space

  4. Proven ability to move from strategy to execution and deliver tangible results while managing multiple tasks

  5. Ability to collaborate and influence with cross functional teams, within other geographies, and be willing to “roll-up the sleeves” in order to accomplish all necessary tasks

  6. Analytical, problem-solving, negotiation, and organizational skills with focus under pressure

  7. Ability to thrive in a fast-paced and dynamic team environment

  8. Communication skills with a demonstrated attention to detail

  9. Proactive with proven ability to execute on multiple tasks simultaneously

  10. Independent in examination and analysis

  11. Resourceful, action-orientated with the ability to get things done and overcome obstacles

Preferred Qualifications:

  1. Having worked in a data center environment

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.