Facebook Research Business Recruiter in Menlo Park, California

Intro:
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.

Summary:
Come join a diverse and collaborative research team and help us make Facebook the best social platform for our one billion+ users and the best advertising platform for businesses. You will be responsible for recruiting businesses from small and medium sized businesses (SMBs) to large managed clients for market research and user experience research studies and guiding them through the process. Studies you will recruit for include onsite visits to our Menlo Park, CA campus, remote studies via the web, and offsite studies in the U.S. and abroad.

The business recruiter will work with Researchers, Product Marketing Managers (PMM) and Client Partners (CP) to build relationships and define processes to optimize our connections with our businesses and advertisers — small and large. They will have a passion for problem solving and defining new processes and tools, and will understand the needs of Research, PMM and CP and in partnership with them define the process and get tools in place to enable optimal recruiting and connection with our businesses and advertisers.

Required Skills:

  1. Understand the current process, challenges, and opportunities to improve how we connect with and recruit businesses and advertisers today

  2. Define new processes and tools to optimize our ability to conduct research to understand our customers needs so that we can build the best products for them

  3. Gather recruiting specifications from researchers

  4. Identify and manage candidate pools to recruit from

  5. Screen participants by phone, email and survey

  6. Schedule participants for research sessions

  7. Communicate with candidates about logistical details and guide them through the research process

  8. Ongoing relationship management - communication to client participants following research to stay connected on next steps

  9. Commitment to excellent customer service

    1. Ensure compensation is delivered and NDAs are collected

    2. Log participants in a centralized database

    3. Work collaboratively with participant recruiting and research teams

    4. Thrive in a fast-paced, frequently changing environment

Minimum Qualifications:

  1. B.S. or B.A. required

  2. 2+ years of experience with research participant recruiting or relevant related experience

  3. Experience working with relational databases to create and run recruitment queries

  4. Experience with using online collaborative document/spreadsheet tools

  5. Experience with scheduling and calendar management tools

  6. Ability to prioritize multiple assignments

  7. Demonstrated ability to be proactive, self-directed and take direction

  8. Understand how to assimilate in a new group with experience working with cross-functional teams

  9. Demonstrated work ethic

  10. Organized and detail-oriented

Preferred Qualifications:

  1. Domain knowledge or prior experience in the Advertising business

  2. Prior experience working with leadership in both product and sales

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.