Facebook Release Manager, BizApps in Menlo Park, California
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Facebook's Business Applications team is responsible for building user-friendly, scalable, and robust enterprise applications. Facebook is seeking a strong release management leader with deep enterprise systems experience, focused on designing and executing processes that power the enterprise. As a member of BizApps, you will play a key role in reimagining productivity by scaling the production environment to serve diverse aspects of the enterprise. BizApps Release Management owns the customer experience of our business applications as well as front line support, deployment processes and special projects to ensure operational stability. This is a full-time position based in our Menlo Park office.
Lead a team of Release Managers
Provide strategic and operational oversight for our systems
Manage change advisory board review and approval for all application code and configuration deployments, enforcing production deployment processes and guidelines.
Ensure accurate and efficient triage and lifecycle management of production tasks
Manage production issues and requests for all product tracks, including system wide issues as BizApps MOC
Drive continuous improvements with automated testing and QA framework, address configuration, implementation, function and process fails
Reporting of key application operational and customer satisfaction metrics, drives insights and optimizes analytics to drive monthly operational reviews & measure results against goals
Communicate period end and application downtime effectively, enabling informed decision making across teams. Identify risks and highlight impact, working directly with relevant parties on all escalations
Develop and maintain well-coordinated internal relationships with key decision makers and the wider Enterprise Engineering organization
Program manage cross platform projects around upgrades and patching, provide input and support to tracks for process improvement initiatives
BS/MS in technology discipline
2+ years of experience leading teams of 8 or more people
2+ years of experience in technical program management with experience in a financial applications support environment
Ability to write SQL queries and perform data analysis
Experience working with and supporting enterprise IT Applications
Experience with application architecture (Database Tier, Application Tier, Integration)
Experience working with multiple internal stakeholders, and within a client or business facing role
Ability to work autonomously and make critical or time sensitive decisions with minimal guidance and oversight
Demonstrated use of data to solve business problems
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at 1+650-308-7837.