Facebook Project Manager, Media Operations - Teens in Menlo Park, California

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.

The Media Operations team develops solutions for public figures on Facebook and Instagram by creating scaled systems to address the issues impacting their experience with our product and support, analyzing how they interact with products and each other, and packaging these insights for the rest of the company. We are seeking an individual who is passionate about Facebook's products, emerging creators on social media, and our mission, and is relentless in finding smarter, better, faster ways of getting things done. This individual will serve as the voice of media publishers internally, working directly with Strategic Partner Managers, Product Managers, Engineers, Community Operations, User Experience Research and other partners to ensure an amazing experience. In addition to these core operational responsibilities, this individual will spend at least 50% of his or her time focused on emerging / teen creators, to ensure that this group has exceptional support experiences and that the team is in lock step with Facebook’s Emerging Creator Team. This is a full-time position located in Menlo Park, California.

Required Skills:

  1. Become an expert in the support experience for public figures and media companies on Facebook and Instagram

  2. Develop and share deep expertise on media/public content products

  3. Serve as the primary emerging creator point of contact for Media Operations, joining recurring Emerging Creator Product Team meetings and projects to represent the team and to establish and maintain expertise in Facebook product experiences for public figures

  4. Discover, respond to, and support public figures on the site, enforcing our Terms of Use and troubleshooting quickly to resolve partner issues

  5. Listen to partners and partner managers with the ability to modify services and support to generate exceptional experiences

  6. Develop scaled solutions, specifically for emerging creator products that address creators' Facebook experience, work flow inefficiencies, and product deficiencies

  7. Analyze emerging creator interaction with our products, and communicate insights to Product Management, Engineering, Policy, and other partners within the company

  8. Drive product adoption and usage by supporting partner facing programs and effective product launch support

Minimum Qualifications:

  1. BA or BS Degree

    1. 3+ years of experience in online operations, consulting, or account, partner, or project management

    2. Analytical and problem solving skills

    3. Knowledge of online business models and Internet/consumer technology

    4. Understanding of how the broader social media landscape is changing

    5. Experience at solving problems that span business and technology and storytelling to an audience

    6. Experience with identifying, utilizing and communicating performance metrics

    7. Ability to define, develop and lead programs

    8. Relationship management skills and ability to work within global organization

    9. Proven ability to influence others without having positional authority

    10. Understanding of Facebook and Instagram

Preferred Qualifications:

  1. 2+ years spent working in the internet technology or digital marketing space

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.