Facebook Product Manager, Express WiFi Tools in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization. The mission of Internet.org is to bring Internet access to the two thirds of the world who are not yet connected. With Express Wi-Fi, we’re working with carriers, internet service providers, and local entrepreneurs to help expand connectivity to underserved locations around the world. We’re currently live in India, Nigeria, South Africa, Tanzania, and Indonesia, and will be expanding elsewhere in Africa as well as in Asia Pacific and Latin America soon. Facebook Product Managers work with teams of engineers, designers and product analysts to build products. We are looking for extremely entrepreneurial Product Managers to help innovate and execute product initiatives across the company. As the Tools & Scaling Product Manager on the Express Wi-Fi team, you will be a key player in the process of defining, designing and executing both the tools that help Express Wi-Fi partners plan, deploy, commission, and operate large scale Wi-Fi networks as well as the tools and internal mechanisms that help Facebook scale the number of partners launching Express Wi-Fi globally. For Tools, you will focus on the end-to-end lifecycle of partner operations, as well as the individual lifecycle of deployments and hotspots themselves. Your team will develop tools for network planning, deployment and hotspot pipeline management, ticketing, configuration tools, monitoring and workflow tools, etc. On Scaling, you will focus on large mobile network operators and ISPs, building the maturity and depth of our integrations into their back-end systems (e.g. OSS< BSS). You will work with our engineering teams in Tel Aviv and Menlo Park. This position is full-time and based in our Menlo Park office. Travel to field deployments as well as Facebook engineering offices in Tel Aviv will be common.

Required Skills:

  1. Lead the ideation, technical development, and launch of innovative products for the end-to-end lifecycle of Wi-Fi network design, deployment, operation, and support.

  2. Establish shared vision across the company by building consensus on priorities leading to product execution

  3. Drive product development with a team of world-class engineers and designers

  4. Integrate vendor and partner market studies, usability studies, research and market analysis into product requirements to enhance user satisfaction

  5. Define and analyze metrics that inform the success of products

  6. Understand Facebook’s strategic and competitive position and deliver products that are recognized best in the industry

  7. Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

  8. Contribute to the overall maturity of deployment and other processes.

Minimum Qualifications:

  1. Experience (subject matter expert) in deploying Wi-Fi and other communications networks in emerging markets.

  2. 10+ years product management or CTO experience, including delivery of entire products start to finish

  3. Communication and presentation skills

  4. Organizational and analytical skills

  5. Technical knowledge of network architecture, OSI network model, TCP/IP, Wi-Fi

  6. Technical knowledge of A/A/A schemes, including RADIUS, 802.1X, etc., and carrier-grade Wi-Fi technologies such as EAP-SIM and EAP-TTLS.

  7. Understanding of the technical architecture of highly scalable web applications and/or media products

  8. Experience developing network-focused platforms, management tools, or hardware products

  9. Ability to thrive in a fast-paced, start-up environment

  10. Languages: English

Preferred Qualifications:

  1. Experience developing consumer, e-commerce and/or ad related products

  2. Experience expanding in emerging markets

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.