Facebook Product Integrity Specialist, Community Operations in Menlo Park, California
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
Facebook is seeking a specialist to help lead a large contractor team, responsible for driving improvements in our newsfeed and core products. The Product Integrity team supports a variety of products, all of which support major product initiatives by Facebook. Our mission is to empower product to drive the best possible user experience for the Facebook platform. This role requires excellent organizational drive, process improvement skills, an analytical mindset, excellent communication skills, leadership ability, management experience, ability to cross-collaborate, and a passion for driving product quality. This is a full time position, based in Menlo Park, California.
Manage multiple projects, recruit, train, supervise and motivate a large contractor team
Manage different work flows across multiple offices, time zones, and markets
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Collaborate with cross-functional partners to drive improvements and cultivate relationships
Engage in strategic discussions to identify problems, measure and improve the quality of workflows
Identify opportunities to improve tooling and implement scalable solutions
BA or BS degree
2+ years of industry experience in consumer-oriented product environment, consulting, or operations role
Ability and experience working independently and a track record of taking initiative in dynamic environments
Communication and presentation skills
Experience analyzing and solving problems in a collaborative, fast-paced environment
Experience with Excel required
Experience with SQL
Understanding of Facebook and Instagram
Experience working with data sets
1+ years leadership experience
Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at 1+650-308-7837.