Facebook People Operations Manager, L&D Operations in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. Facebook is seeking a People Operations Manager to lead our Onboarding, Learning & Development and Diversity Operations team. This unique role will encompass both individual contributor and manager responsibilities. The ideal candidate will exhibit strong vendor management skills, highly developed people management capabilities, and savvy with operational strategy and analysis. This role will work closely with key, cross functional partners: Onboarding and L&D, Diversity, People Growth, Compliance, Legal, Recruiting, ERGs, L&D, HRBPs, and People Analytics teams.

Required Skills:

  1. Lead and manage a growing team of operational leads responsible for onboarding, learning & development, and diversity operations

  2. Coach, mentor and provide leadership development to team members

  3. Partner with your primary client, the Learning & Development team, as well as other key client partner teams to deliver on operational strategy and annual plans

  4. Influence LMS system strategy and roadmap.

  5. Prioritize and advocate on behalf of your partners additional tool enhancements in order to eliminate manual processes/work and drive efficiencies

  6. Drive global process optimization and standardization while balancing the business need for flexibility

  7. Establish ongoing reporting requirements and workforce analytics to drive data-based decision making

  8. Manage day-to-day operations of our vendor teams executing our services

  9. Define KPIs for measuring the success of our vendor operational support and hold them accountable for delivering on KPIs

  10. Drive efficiency, customer satisfaction, and cost effectiveness of vendor support model

  11. Identify new opportunities and partnerships across Facebook to further scale operations model across the company/globe

  12. Manage and escalate risks and issues and collaborate with cross-functional partners on resolution

  13. Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements

  14. Develop and ensure standard operating procedures are in place for programs supported by the team globally

  15. Ability to manage remote staff effectively and drive consistency of global processes

Minimum Qualifications:

  1. 7+ years of experience in HR.

  2. 5+ years of People Management experience including building, leading, and evolving performing teams.

  3. Strategic thought leadership, stakeholder management, change management and collaborate across the organization.

  4. Ability to deal with ambiguity at all times

  5. Needs to understand and react to changing priorities even when not all the information is available.

  6. Ability to effectively influence, communicate, and present at all levels of the organization.

  7. Ability in prioritizing and making tough choices amongst multiple priorities and with influencing partners to set priorities.

  8. Project management skills, process improvement and leading cross-functional teams to make an impact and deliver work on time.

  9. Analytical, problem solving and troubleshooting abilities.

  10. MS Office (Word, Excel, Outlook, PowerPoint, Access)

  11. Bachelor's Degree

Preferred Qualifications:

  1. Experience in HR Operations and Learning & Development

  2. Technical acumen

  3. 3+ years of experience working with HR systems – HRIS and LMS

  4. Experience working with or in support of diverse communities

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.